Refund Policy

REFUND & CANCELLATION POLICY

Effective for all orders placed on senzperfume.com

At SENZ, all products are carefully inspected and securely packed before dispatch. Due to the nature of our products, we do not accept returns or exchanges once an order has been delivered, except in the specific cases outlined below.

Eligible Cases for Refund or Replacement

Refunds or replacements will be considered only if:

  • You received the wrong product
  • You received a damaged product
  • You received an empty or tampered package

Reporting an Issue

If your order falls under any of the above categories, please contact us at hello@senzofficial.com within 2 days of delivery.
Your email must include:

  • Order number

  • Clear images or videos showing the issue

  • Any relevant supporting details

Requests submitted after 2 days from the delivery date will not be accepted.

Unboxing Proof Requirement:
In cases of empty or tampered packages, a clear unboxing video recorded from the moment the package is opened is mandatory for claim validation.

Order Cancellation

  • Orders cannot be cancelled once they have been shipped

  • Orders may be cancelled only if they have not yet been dispatched

Review & Processing

  • All requests are reviewed within 48 hours

  • If approved, a replacement or refund will be processed accordingly

  • Refunds, where applicable, are initiated within 24 hours after verification

Non-Returnable Items

All products sold on SENZ are non-returnable, except for cases approved under this policy.

Policy Authority

SENZ reserves the right to reject any return, replacement, or refund request if the claim does not meet the eligibility criteria mentioned above.